Frequently Asked Questions
Everything you need to know about our stem-cell powered skincare and your shopping experience.
What makes Calecim Professional different from other skincare brands?
Calecim Professional utilizes a patented technology derived from Umbilical Cord Lining Stem Cells. This high concentration of growth factors and proteins helps to significantly accelerate skin restoration and enhance anti-aging results compared to traditional topical treatments.
How long does shipping take and what are the costs?
We offer standard and expedited shipping options. Standard shipping typically takes 3-5 business days within the continental US. Shipping costs are calculated at checkout, and we offer free standard shipping on all orders over $150.
Can I use Calecim products after clinical procedures?
Yes, our Professional Serum is specifically designed to be used post-procedure (such as microneedling, laser, or chemical peels) to reduce downtime, redness, and swelling while enhancing the overall results of the treatment.
What is your return policy?
We want you to be satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of receipt for a refund. Please note that products must be at least half-full and in their original packaging to qualify.
Are your products tested on animals?
No, Calecim Professional is committed to ethical beauty standards. We do not conduct animal testing on any of our products or ingredients.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.