Returns & Exchanges

At Calecim Professional, we stand behind our science-backed skincare and want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a 30-day return policy on items purchased directly from our official online store.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team within 30 days of receiving your order, providing your order number and the reason for your return.

• 2.
  Prepare the Package

  Ensure the items are securely packed in their original packaging; for hygiene reasons, products should be unopened and in a resalable condition.

• 3.
  Ship the Product

  Affix the provided return authorization label to your package and drop it off at your nearest authorized carrier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned items, we will process your refund to the original payment method within 7-10 business days.